Frequently Asked Questions

Hoque Refrigeration And Engineering Works Ltd. covers 15 major areas across Dhaka city, including Mohammadpur, Uttara, Mirpur, Dhanmondi, Gulshan, Banasree, Badda, Basundhara, Khilgaon, Aftab Nagar, Pallabi, Baridhara, Banani, Mohakhali, and Rampura. Check our service area page for specific location details.

Because we station technicians across multiple Dhaka zones, we typically arrive within 45 to 90 minutes of your call, depending on your location and traffic conditions.

Yes. We operate from 8AM to 12AM every single day, including Fridays and public holidays. Weekend slots fill up fast, so we recommend booking in advance.

This is usually caused by low refrigerant levels, a clogged air filter, or a faulty compressor. Our technicians perform a full diagnostic to find the root cause. If needed, we provide a quick AC gas refill to restore cooling.

For homes in Dhaka, we recommend a professional AC cleaning every 4 to 6 months. Dust and humidity build up quickly, which blocks airflow and forces your compressor to work harder, increasing your electricity bill.

Water leaks are almost always caused by a blocked drainage pipe or a damaged drain tray. Sometimes, frozen evaporator coils due to low gas can also cause leaking. Our technicians clear the blockage and check gas levels on the spot.

Absolutely. Inverter ACs require specialized knowledge for PCB diagnostics and compressor control. Our team is fully trained to handle inverter technology safely and effectively.

This is a common symptom of a thermostat failure, a blocked capillary tube, or a faulty compressor. We test the electrical components first before checking the sealed system.

Yes. If your refrigerator has lost its cooling gas due to a micro-leak, we weld the leak and perform a complete fridge gas refill using the correct refrigerant specified by the manufacturer.

Yes. We service all major home appliances, including washing machine repair (drum issues, water leaks) and microwave oven repair (heating elements, control boards).

Yes, we charge a standard diagnostic visit fee for the technician to inspect your appliance at your home. This fee is clearly communicated before we dispatch. If you proceed with the repair, the diagnostic fee is adjusted into the final repair cost.

The cost depends entirely on the issue. A simple cleaning is very affordable, while a compressor replacement costs more. We always provide an upfront price quote before starting any work, so you are never surprised by the bill.

Yes. Every repair conducted by Hoque Refrigeration And Engineering Works Ltd. comes with a genuine service warranty. If the repaired component fails within the warranty period due to our workmanship, we fix it at no additional labor charge.

We accept cash, bKash, and bank transfers. Payment is due immediately upon completion of the service.