Privacy Policy

1. Information We Collect

When you book an AC repair in Dhaka or request service for any appliance, we need certain details to get the job done. We only collect information that is necessary to provide our services effectively.

Personal Information You Provide

• Contact Details: Your name, phone number, and email address when you call 01910528424, fill out our contact form, or email us.
• Location Data: Your home or office address in Dhaka (e.g., Gulshan, Mirpur, Uttara) so our technicians can reach you.
• Service Information: Details about the appliance issue, such as the brand, model, and the problem you are experiencing.
• Payment Information: We process payments on-site after service completion. We do not store your credit card or banking details on our servers.

Information Collected Automatically

When you visit our website, our servers may automatically log standard data including your IP address, browser type, device type, and the pages you visited. This helps us understand how people find our appliance repair services online.

2. How We Use Your Information

We use the information we collect strictly to deliver and improve our services. Specifically, we use it to:

• Schedule and confirm repair appointments for your AC, refrigerator, or other appliances.
• Dispatch the right technician with the correct tools to your location in Dhaka city.
• Communicate with you about your service status, arrival times, or follow-up care.
• Process payments and provide invoices for completed work.
• Improve our website and service offerings based on customer feedback and usage patterns.
• Send important updates regarding your ongoing refrigerator repair or other service requests.

3. How We Share Information

We do not sell, trade, or rent your personal information to third parties. We may share your details only in the following circumstances:

• Service Delivery: We share your name, address, and appliance details with the assigned technician so they can perform the repair at your home.
• Legal Requirements: If required by the laws of Bangladesh or to protect the legal rights of Hoque Refrigeration And Engineering Works Ltd.
• Service Partners: In rare cases where a specific part requires manufacturer intervention, we may share necessary details to facilitate the warranty or repair process.

4. Cookies & Tracking

Our website uses cookies and similar tracking technologies to ensure the site functions properly and to understand how visitors interact with our content. Cookies are small text files stored on your device.

We use these primarily to remember your preferences, analyze website traffic (such as which service area pages are most visited), and improve our website’s performance. You can disable cookies in your browser settings, though some features of the site may not function as intended.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. While no system is completely secure, we ensure that physical and electronic safeguards are in place to protect the data you share when booking a service with Hoque Refrigeration And Engineering Works Ltd.

6. Your Rights

You have the right to access, update, or request the deletion of your personal information at any time. If you want us to remove your details from our database after a completed service, simply contact us, and we will comply with your request promptly.

7. Children’s Privacy

Our services are directed toward homeowners and businesses. We do not knowingly collect personal information from children under the age of 18 without parental consent.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this page periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled during our AC cleaning, installation, or repair services, please reach out to us directly.